Change management

And I think the change management, because many times the software is bringing, is clearly a new way of working that can be a completely transformation versus what we were used to do.

And this change management across the company, on all departments is one of the most important and key factors for this success at the end.

Because even if at the end the team that is implementing the software is capable of putting it to work, if the remaining departments are not engaged, aware and they are not adapting also indirectly to the new way of the system to work, then you will not be totally successful at the end of the day.

So I think that tough leadership, and when I mean leadership, I mean the internal leadership for the change management, not only for the teams that are performing the change, but also for all the ones that are the stakeholders of that team, is for me one of the most important things that we need to take care of.


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